Terms & Conditions

By creating an account or using Connect CRM, you agree to these Terms and to our Privacy Policy. If you use the service on behalf of an organisation, you confirm that you are authorised to accept these Terms for that organisation, and "you" refers to that organisation.

Connect CRM is a WhatsApp-first, telecalling-first, multi-tenant CRM built for Indian small and medium businesses. It provides lead capture, contact and pipeline management, WhatsApp and calling workflows, automations, orders and invoices, reports and related features. We may add, change or remove features over time.

• You must provide accurate account information and keep it up to date.
• You are responsible for keeping your credentials secure and for all activity under your account.
• You must be at least 18 years old and capable of entering into a binding contract.
• You are responsible for the users you invite to your organisation and for their use of the service.

When you use the service, you agree that you will:

• obtain valid consent from every contact you upload or message, and have a lawful basis to process their data;
• comply with the WhatsApp Business and Meta policies, with TRAI and other telecom rules including do-not-disturb requirements, and with the DPDP Act and other applicable law;
• not send spam, bulk unsolicited messages, or unlawful, misleading, harmful or infringing content;
• not use the service to violate any person's rights, to break the law, or to harm, overload or interfere with the platform;
• not attempt to gain unauthorised access to the service, other accounts, or our systems.

You are solely responsible for the messages you send and the contacts you process. If you breach this section, we may suspend or terminate your access.

You own your CRM data. Nexify Infotech LLP processes it as your processor, solely to provide the service to you, in line with our Privacy Policy and any data processing terms that apply. You grant us the limited rights needed to host, process and back up your data so that we can operate the service. You are responsible for having the right to provide the data you upload.

• Plans, features and prices are shown in the product and may change with notice.
• We may offer a free trial. At the end of a trial, a paid plan applies unless you cancel.
• Subscription fees are billed in advance for the billing period you choose. Taxes apply as required by law.
• Payments are processed through our payment partner, Razorpay. We do not store your full card details.
• Fees already paid are non-refundable except where the law requires otherwise. If a payment fails, we may downgrade or suspend the account after a grace period.

Some features, such as WhatsApp messaging, may draw from a prepaid wallet. Charges depend on the message category and the rates of the underlying providers, and may change when those providers change their pricing. Wallet balances are used to deliver the messaging you send and are not a deposit.

The service integrates with third parties, including Meta and WhatsApp, Razorpay, telephony providers and shipping providers. Your use of a third-party service is subject to that party's own terms and policies. We are not responsible for third-party services, and their availability or behaviour is outside our control.

Features that depend on the WhatsApp Business Platform are subject to Meta's availability, rules, approvals, message categories and pricing, all of which Meta may change. We are not liable for changes, restrictions, template rejections or interruptions that arise on Meta's side, and such events do not entitle you to a refund.

We work hard to keep the service available and reliable, but we do not guarantee that it will be uninterrupted or error-free. We may carry out maintenance, and we may modify or discontinue parts of the service. We will use reasonable efforts to give notice of significant changes.

Connect CRM, including its software, design, brand and content, is owned by Nexify Infotech LLP and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use the service during your subscription. You must not copy, resell, reverse engineer or create derivative works from the service except as the law expressly permits.

The service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, Nexify Infotech LLP is not liable for any indirect, incidental, special or consequential damages, or for loss of profits, revenue, data or goodwill. To the maximum extent permitted by law, our total liability for any claim relating to the service is limited to the fees you paid for the service in the 12 months before the event that gave rise to the claim.

You agree to indemnify and hold harmless Nexify Infotech LLP and its team from any claim, loss or expense, including reasonable legal fees, arising from your data, your use of the service, the messages you send, the contacts you process, or your breach of these Terms or of applicable law.

We may suspend or terminate your access if you breach these Terms, fail to pay, or use the service in a way that creates legal or security risk. You may stop using the service and close your account at any time. On termination you may export your data for a limited period, after which it is deleted in line with our Privacy Policy and Data Deletion page.

These Terms are governed by the laws of India. The courts at Surat, Gujarat, India, have exclusive jurisdiction over any dispute arising out of or in connection with these Terms or the service.

We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the service after the change means you accept the updated Terms.

Nexify Infotech LLP, operator of Connect CRM. Email info@nexify.co.in. Registered address: Nexify Infotech LLP, A-1003, Pioneer Belina, Canal Road, Bhimrad, Opp. Meera Heights, Vesu, Surat, Gujarat 395017, India.