Data Deletion

You can delete your data in either of the following ways.

• Self-serve inside Connect CRM. Sign in, go to Settings and then Privacy or Data requests, and choose Export my data or Delete my data. A deletion request starts a short cooling-off period of 7 days, during which you can cancel it. After that, your data is permanently erased.
• Email us. Write to info@nexify.co.in from your registered email address, with the subject "Data Deletion Request" and your account or organisation name. We will verify the request and process it.

A verified deletion removes the personal data held in your account, including:

• your leads and contacts, and their notes, tags and custom fields;
• your conversations and messages, including WhatsApp message content and metadata we store to provide your inbox;
• your call logs and any call recordings tied to the account;
• your tasks, notes and uploaded files;
• order and invoice records tied to the account, subject to the legal retention below.

Because Connect CRM connects to the WhatsApp Business Platform, deleting your account also removes the WhatsApp message data we hold on your behalf, such as message content, metadata and delivery status stored for your inbox. Message data that resides with Meta or WhatsApp is governed by Meta's own policies, and you may need to contact Meta for data held on their side.

We may retain a limited set of records that the law requires us to keep, such as tax and GST invoices, and audit and consent logs which we keep for at least one year. We may also keep the minimum data needed to prevent fraud or to meet a legal obligation. We keep these records only for as long as required and then delete them.

We complete a verified deletion within a reasonable period and no later than 90 days, consistent with the DPDP Act. A self-serve deletion usually completes sooner, after the 7-day cooling-off period ends.

If your personal data appears in a business's Connect CRM account because you interacted with that business, that business is the data fiduciary, or controller, for your data. Please contact the business directly to request deletion. You may also email us at info@nexify.co.in and we will route your request to the business and assist.

For any question about deleting your data, or to raise a grievance, contact Nexify Infotech LLP at info@nexify.co.in, or write to us at Nexify Infotech LLP, A-1003, Pioneer Belina, Canal Road, Bhimrad, Opp. Meera Heights, Vesu, Surat, Gujarat 395017, India.