Refund & Cancellation Policy

Every plan starts with a 15-day free trial. No payment is taken to begin the trial, and no credit card is required to start. If you choose not to subscribe, the trial simply ends and you are not charged. You can cancel at any time during the trial at no cost.

• Subscriptions are billed in advance for the billing period you choose, either monthly or annual.
• Paying for a period gives you access to your plan for the whole of that period.
• Payments are processed securely through our payment partner, Razorpay. Applicable taxes, including GST, are added as required by law.

You can cancel your subscription at any time. To cancel, use the billing settings inside Connect CRM, or email us at info@nexify.co.in.

When you cancel, your plan stays active until the end of the period you have already paid for, and it is not renewed after that. There is no cancellation fee.

Subscription fees are charged in advance and are generally non-refundable, including for partial or unused periods after a cancellation. This is standard for software subscriptions, because the service is available to you throughout the period you paid for.

If you were charged in error, charged more than once for the same period, or were unable to use the service because of a confirmed fault on our side that we could not resolve, contact us at info@nexify.co.in and we will review your case and issue a fair refund where one is due.

• Some features, such as WhatsApp messaging and AI calling, run on prepaid top-up credits. You add credits in advance and they are consumed as you use those features.
• Credits are priced to cover the charges of the underlying providers, such as Meta and telephony operators, and are consumed on a pay-as-you-use basis.
• Purchased credits are non-refundable and non-transferable, and they are not redeemable for cash. Unused credits stay available in your wallet while your account is active.
• Credits already consumed to send messages or place calls cannot be refunded, because the underlying service has already been delivered.

To request a cancellation or a refund, email us at info@nexify.co.in from your registered email address, with your account or organisation name and, for a refund, the payment reference and a short description of the issue. You can also cancel a subscription yourself from the billing settings inside Connect CRM.

Where a refund is approved, we process it to the original payment method through Razorpay. Approved refunds are usually initiated within 5 to 7 business days. Once initiated, the time for the amount to reach your account depends on your bank or card issuer and is outside our control.

We may update this policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. The policy that applies to a purchase is the one in effect at the time of that purchase.

Nexify Infotech LLP, operator of Connect CRM. Email info@nexify.co.in. Registered address: Nexify Infotech LLP, A-1003, Pioneer Belina, Canal Road, Bhimrad, Opp. Meera Heights, Vesu, Surat, Gujarat 395017, India.